Refund and Return Policy

Effective Date: July 3, 2026

At Leaflive (“we,” “us,” or “our”), we are committed to providing premium plant essentials, live indoor plants, and gardening equipment. Due to the nature of our products and our focus on quality control, we maintain a strict, limited refund policy.

Please read this policy carefully before making a purchase on Leaflive.in.

1. General Rule: No Returns or Refunds

Except as explicitly stated in Section 2 below, all sales are final. We do not accept returns, and we do not issue refunds, store credit, or exchanges for any reason.

This strict No Return policy applies to:

Buyer’s remorse or change of mind.
Purchasing the incorrect product, size, or variation.
Minor natural variations in live plants (as outlined in our Disclaimer).
Products that have been opened, used, or altered after successful delivery.

2. Exception: Damaged or Tampered Items During Transit

The only exception to our No Return policy is if a product arrives at your delivery address demonstrably damaged, defective, or if the packaging has been tampered with during the course of transit.

If your item meets this criteria, it is eligible for a refund or a free replacement.

3. How to Claim a Refund for Damaged/Tampered Goods

To be eligible for a refund under the transit damage exception, you must strictly follow these steps:

Reporting Window: You must report the damage or tampering to us within 24 hours of the delivery timestamp provided by our courier partner. Claims made after this 24-hour window will be automatically rejected.
Required Evidence: You must provide clear photographic or video evidence of the unboxing process. This must clearly show the tampered or damaged outer packaging as well as the damaged product inside.
Submission: Email your claim, including your Order Number and the required evidence, directly to info@leaflive.in.

4. Refund Processing

Once your claim and evidence are received, we will inspect the request and notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., Credit Card, UPI, or Bank Account) within 5 to 7 business days, depending on your bank’s processing times.
Replacements: At our discretion, and subject to inventory availability, we may offer you a replacement of the exact same item in lieu of a refund.

5. Contact Us

If you have any questions regarding this policy or need to file a damage claim, please reach out to our support team:

Email: info@leaflive.in